Terms & Conditions | Compas Trip

Terms and Conditions

Before making a reservation with COMPAS TRIP we courage you to read these Term & Conditions carefully, as they constitute a contract agreement between COMPAS TRIP and you from the time the booking was made. The person who makes the booking accepts these conditions on behalf of all the people in the group and responsible for all payment due.

A. General

Before make a reservation, please ask our customer service for schedule and cabin availability.
Make sure you were already read all descriptions and tour detail on our catalogue before making reservation.
If you want to see the boat picture, our customer service will send you the boat picture for your trip before making reservation.
If the reserved boat have something problem with engine or other parts, we will inform you and offering you the same type of the boat, based on the price which being paid to us.
Not recommended for pregnant women, infant (0-2 years old) and people who have sea sick.
ID Card Number and/or Valid passport number required to make clearance pass document to master harbor.
The cabin room for Open Trip arranged according to the order of the clients reservation.
Each participant agreed to be recorded and photographed during the trip and we has the right to use it for the purposes of social media content for promotion of trips.

B. Deposite and Cancellation

Deposite for booking the trip is 30% for private charter and IDR 1.000.000 for open trip reservation, from total price and non-refundable, non-changeable and non-transferable under any circumstance.
The rest payment should be made 7 days before trip departure.
Cancellation due to Force Majeure (natural disasters, bad weather, riots, disease outbreaks, government regulations, and other coercive conditions), the trip can be changed / canceled and there is no refund to participants for facilities that are not used or impose any losses / inconvenience to the organizer. (Force Majeure: an event that occurs beyond human ability and cannot be avoided so that an activity cannot be carried out properly).
Reschedules only be made once and no later than 1 month before the initial schedule.
We reserves the right to cancel a trip for other reasons that are unavoidable (like Engine Problem, etc.) and will inform the customer at the earliest possible date. We shall arrange replacement the boat as an alternative solutions base on the price which being paid to us. If we fail to provide the replacement as conduct, we will full refund the payment we have received.

C. Responsibility

Participants are responsible for loss / damage to trip facilities such as life jackets, snorkels, masks, and will be charged according to the price of the item.
Participants must obey the tour leader during the trip and cannot make unilateral decisions in any form without our consent.
If there are participants who bring illegal drugs or make riots that make inconvenience to other participants during the trip, we have the right to issue / repatriate the participant without any refundsthat have been paid.

D. Delay or Absence

If the participant arrives late or is absent on the day of departure for any reason, the entire travel package is not refundable, not changeable, not transferable.
If the participant fails to comply with the indication of the guide to gather at the meeting point in time during the trip, the participant will be responsible for any additional costs and incurred damage.
We disclaims any responsibility for the consequences caused by participant if they withdraw the group during the trip.
If participant does not show up at the agreed place and time of meet up during the trip, the participant will be responsible for any additional costs and the missed itinerary cannot be recourse or refunded.