FAQs

Frequently Asked Questions

What Our Clients Frequently Ask?

We are always ready to answer any questions you may have. Below we have summarized a series of frequently asked questions from our guests. If you need further information, please do not hesitate to contact us.

A. Reservations

How can I book a trip package?

You can book a trip package by filling out the booking form available on each trip package page or by contacting us through email or WhatsApp using the contact details provided on our website.

Can I bring children on this tour?

Yes, our tours allow for the inclusion of children, but please inform us in advance.

Are there participant limits for open trips to Komodo?

Yes, there are participant limits for open trips. Capacity is usually limited, so it’s advisable to book well in advance.

Can I book additional activities beyond the itinerary?

Yes, you can book additional activities. We will do our best to accommodate your requests, subject to availability.

When should I book plane tickets?

After you make a deposit, you can order plane tickets because we guarantee that all trips will be carried out.

B. Payment and Cancellation

How do I make a trip package payment?

After you receive the trip package deposit payment message from us. You can make payments via our official bank account:

Bank Name: Bank Rakyat Indonesia (BRI)
Account number: ………………
Account Name: ………………
SWIFT Code : BRINIDJAXXX

We also accept payments via the wise.com application.

Transactions that occur outside our official bank account are not our responsibility. Please include proof of payment to speed up the verification process.

Are there any additional fees to be paid on site?

Most costs are already included in the package, but the Komodo National Park entrance fee must be paid separately by participants.

Domestic Guest

IDR 250,000 per person (on weekdays)
IDR 375,000 per person (on public holidays)

International Guest

IDR 500,000 per person (on weekdays)
IDR 750,000 per person (on public holidays)

Can I cancel my trip package order?

Yes, you can cancel your travel package order. First, please review the cancellation terms and conditions on our website. After that, please contact us to request the cancellation of your trip package order. Make sure to provide complete information, such as the order number and other details, when contacting us to ensure a smooth cancellation process.

C. Additional Questions

How to reach Labuan Bajo?

Labuan Bajo, located on Flores Island, Indonesia, can be reached through various transportation options:

Airplane: Komodo Airport (LBJ) serves flights from major cities in Indonesia, such as Jakarta, Surabaya, and Denpasar. Airlines like Garuda Indonesia, Lion Air, and Wings Air provide flights to Labuan Bajo.
Passenger Ships: Additionally, sea travel can be an option. There are passenger ships and ferries connecting Labuan Bajo with several other ports in Indonesia.

When is the best time to visit Labuan Bajo?

The best time to visit Labuan Bajo is during the dry season, which occurs between April and December. During this period, the weather tends to be dry and more stable, making it an ideal time to explore the natural beauty of Labuan Bajo and Komodo National Park. Here are some further considerations:

April to June (Early Dry Season):

Generally clear and dry weather.
Green landscapes after the rainy season.
Good sea conditions for snorkeling and diving activities.

July to August (Peak Dry Season):

This period is the peak of the holiday season and the most crowded.
Very good weather with minimal rainfall.
It’s advisable to book accommodation and tours early due to the high number of visitors.

September to December (Late Dry Season):

The weather is still good, but tourist numbers start to decrease.
Accommodation and tour prices may be more affordable.
Ideal for those who want to avoid crowds.

What is the difference between a private trip and an open trip?

Private Trip:

Limited Group or Individual: Private trips involve a limited group or specific individuals planning the journey together. This group can consist of friends, family, or colleagues.
High Flexibility: Private trips offer a higher level of flexibility in planning travel itineraries, activities, and timing. Participants have more control over the details of the journey.
Higher Privacy: With private travel, participants can enjoy a higher level of privacy as they don’t need to share with unrelated participants.
Costs: Usually more expensive as the travel expenses are fully borne by the group or individual making the reservation.

Sharing Trip:

Mixed Participants: Sharing trips involve participants from various groups or individuals who register for the same journey. In this case, you may share the trip with people you haven’t known before.
Common Travel Package: The travel plan and activities are generally predetermined, and participants follow an agenda set by the travel organizer.
More Affordable Costs: Shared trips are often more affordable as expenses are divided among several participants.
New Friends: Provides an opportunity to interact and share experiences with other participants, enhancing the social aspect of the journey.

Is food included in the trip package?

Yes, meals are included in the tour package. Typically, breakfast, lunch, and dinner will be provided as per the itinerary.

Do I need a visa to visit Labuan Bajo?

Yes, foreigners who will travel to Indonesia must apply for a visa from the Indonesian Embassy in their respective countries unless they come from one of the visa-exempt countries or a country that is eligible for a Visa on Arrival or VoA (Visa on Arrival) .